Refund & Cancellation Policy

Effective Date: 2-06-2025

At SwissAromas, we strive to provide you with high-quality perfumes and a smooth shopping experience. Please review our Refund and Cancellation Policy to understand your rights and responsibilities when placing an order.

  1. Order Cancellation
  • Before Dispatch:
    You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched. Please email us at [support@swissaromas.com] or call us immediately for cancellation assistance.
  • After Dispatch:
    Once your order is dispatched, it cannot be canceled. Please refer to our return policy if there’s an issue with the received product.
  1. Returns & Refunds

Due to the nature of our products, we only accept returns or offer refunds in the following cases:

2.1 Damaged or Defective Products

If your item arrives damaged, broken, or with leakage:

  • Please contact us within 48 hours of delivery.
  • Provide clear photos/videos of the damaged product and packaging.
  • Upon verification, we will offer:
    • A replacement of the same product, or
    • A full refund to your original payment method.

2.2 Wrong Item Delivered

If you receive a product different from what you ordered:

  • Inform us within 48 hours of delivery.
  • We will arrange for a return pickup and send the correct item at no additional cost.
  1. Non-Returnable Items

We do not accept returns or issue refunds for:

  • Opened or used perfumes.
  • Products returned without original packaging.
  • Orders placed during promotions, sales, or using discount codes (unless damaged or defective).
  • Minor variations in color or fragrance due to screen/display differences or batch variations.
  1. Refund Timeline
  • Once approved, refunds are processed within 5–7 business days to your original payment method.
  • In case of delays, please check with your bank or payment provider.
  1. Contact Us

For any issues related to returns, cancellations, or refunds, reach out to us at:

Email: [support@swissaromas.com]
Phone: [+91-9270032834]
Address: [Maharashtra]

 

  1. Payment Methods Accepted

At SwissAromas, we aim to make your shopping experience smooth and secure by offering multiple payment options. You can choose from the following methods at checkout:

  • Credit Cards & Debit Cards (Visa, MasterCard, RuPay, etc.)
  • UPI Payments (Google Pay, PhonePe, Paytm UPI, BHIM, etc.)
  • Net Banking (All major Indian banks supported)

Cash on Delivery (COD)